We want you to adore your handbags, so we are here to help you return or exchange!
In order to receive a refund, merchandise must be received at Dolce Vita Collection with proof of purchase within 30 days of delivery, in the condition in which it was shipped.
FREE RETURNS: Returns must be received by Dolce Vita Collection within 15 days of receipt (allow 7 days transit time)
$10 RETURNS: Return arrives at Dolce Vita Collection after 15 days from the date of receipt
*Returns received by Dolce Vita Collection after 30 days of receipt are eligible for store credit only.
You will receive an email from a Dolce Vita Collection customer service representative confirming that your return has been received and the status of your return. Upon approval, your refund will be processed and a credit will be applied to your original method of payment. Please allow 5 business days from the time we receive your return for the refund to be processed. Please allow your financial institution up to 10 business days to post the refund to your account.
There are certain situations where only partial refunds are granted:
- Item is not in its original condition is damaged or missing parts for reasons not due to our error.
- Item is returned more than 30 days after delivery
If defective or damaged. If you would like to exchange your order for the same item, send us an email at firstname.lastname@example.org and send your item to the Returns address below:
Dolce Vita Collection Showroom
Attn: Online Returns Department
330 Fifth Avenue, 11th Floor
New York, NY 10001
Final Sale Items
Final Sale items cannot be returned or exchanged.